Providing service support for Merridale users in the Emerald Isle
From its base near Dublin, Oranel Limited provides engineering services and support for a variety of industrial plant installations. Much of this work stems from planned maintenance agreements and long-standing associations with specialist equipment manufacturers. In particular – those serving the commercial fuel oil dispensing, storage depots and distribution sectors.
Oranel’s proprietor, Michael Higgins has worked with MIS Fuel Monitoring for nearly two decades, since the first Merridale installations went into Ireland. Initially, Michael’s role was as the commissioning engineer with a forecourt services provider. As priorities changed, Michael Higgins set up Oranel to provide continuity of service support for the growing base of Merridale customers, both in the North of Ireland as well as the Republic.[quote]We share the Merridale ethos for quality and commitment to customer service. If we cannot respond within 24 hours we will guarantee 48 hours and a satisfactory outcome – whatever the problem.[/quote]
“So that makes us the official ‘Go to’ guys for Merridale fuel management solutions in Ireland,” says Michael Higgins.
“As consultants, we assist our clients in the evaluation of their existing installations and make recommendations for upgrade and replacement. Recent projects include the implementation of FuelWorks management systems with one of the Republic’s semi-state owned energy companies.
“Under EU rules, these organisations are required to meet strict limits for their carbon footprint – which requires more effective methods for monitoring diesel consumption across all their operations. Other customers in Ireland include the Office of Public Works (OPW), oil distribution terminals and haulage firms. We have also recently completed four installations for motorway maintenance depots.
“Ireland is a fairly tight community and much business comes from word-of-mouth recommendations. One of our main advantages here is Merridale’s reputation for reliability.
“In one case, we had a customer working with software that was so old that we have had to re-install their system. The service call came because the pump wouldn’t switch off and the screen had failed. We provided a next day response to fix the problem but the software was so old we couldn’t load an upgrade.
“We were confident however, because Merridale doesn’t fail. And very soon we got him up and running. It is this combination – of robust equipment and excellent customer service which underwrites our business.
“We share the Merridale ethos for quality and commitment to customer service. If we cannot respond within 24 hours we will guarantee 48 hours and a satisfactory outcome – whatever the problem.”